The Account Manager - New Business is responsible for generating new business and onboarding new Yankee Alliance members almost exclusively via telephone and Internet. The Account Manager acts as the main point of contact post-onboarding, maintaining customer satisfaction, retention, and growing business. The Account Manager is responsible for maintaining relationships with accounts and supporting assigned members in achieving maximum contract utilization and participation in Yankee Alliance programs. Under the direction of the VP, Member Services and the Director of Member Operations, the Account Manager is responsible for day-to-day account management and customer service for Yankee Alliance, LLC members.

Essential Job Functions:

• Identify and seek prospective new members. Partner with vendors to present to prospective members, as appropriate.
• Educate current and prospective members regarding Yankee Alliance’s mission and core services.
• Support new member implementation and support contract launch process.
• Act as the primary liaison between members and internal Yankee Alliance staff, such as the contracting department, and ensure that relevant issues are conveyed to Yankee staff and the highest quality customer service is delivered to our members. Support distributor representatives with contract research, relay price points and assist with contract connection.
• Conduct electronic campaigns to promote Yankee Alliance and Premier contract savings opportunities. Identify members to participate in contracting initiatives.
• Promote relevant Purchased Services contracts to members for uptake. Utilize internal reports with a view toward bringing actionable items to our members.
• Take the lead in troubleshooting and resolving issues, including contract issues with our suppliers, such as pricing and contract connection.
• Proactively work with distributor partners and suppliers to ensure connections are completed.
• Monitor purchasing volume and savings reports for members with a view toward maintaining and increasing their volume and savings.
• Attend Contracting meetings to discuss contract uptake opportunities. Provide Contracting with member feedback, including, but not limited to, member rationale for not utilizing a contracted vendor or new vendors we may want to pursue a contract with.
• Run reports and pull information from CRM, Premier Supply Chain Advisor and Premier Member Roster database based on member needs.
• Prepare, distribute and monitor the completion of membership applications and contract documents.
• Document member interactions in CRM, recording details of actions taken.
• Recommend improvements in processes and procedures to ensure effective, efficient operations.
• Collaborate with other departments on process improvements
• Educate distributor and supplier partners on GPO processes, best practices, and opportunities
• Other duties as assigned.

Education: Bachelor’s degree in a related field or comparable work experience required. 

Experience: At least two years customer service and/or sales experience required. Must have prior experience using Microsoft Office products including Outlook, Excel, Word and PowerPoint. CRM a plus. Prior experience in the healthcare industry helpful but not required.  

Skills:

• Must have excellent communication skills, particularly over the phone and via email.
• Must possess a service orientation and ability to develop relationships with customers in a variety of industries.
• Must posess strong critical thinking skills.
• Must be able to work independently and have strong time management skills.
• Must pay attention to detail and be adaptable.
• Must be comfortable reviewing analytical reports.