Our Opportunity:
Chewy is seeking a highly motivated, goal-oriented, dedicated Associate Director Program Manager, Reporting and Tooling to join our exciting and fast-paced site merchandising team, based in Boston or Seattle. This senior position will strategically leverage data and analytics to empower Chewy’s site merchandising team and deliver exceptional customer experiences with increased efficiency. The role will drive transformative changes in how we collaborate with and report data to our partners, including developing innovative ways to visualize and communicate insights, and will advocate for the team’s highest-priority product and feature needs on both a short- and long-term basis. The successful candidate will have a technology or retail background, be process-oriented, and able to work cross-functionally with internal teams at all levels of the organization. This individual must be highly motivated, results focused, organized, and detail oriented, and must possess solid objectivity, problem-solving, and interpersonal skills. The role will work side by side with thoughtful and passionate business, tech, and operations professionals. This individual will be involved in many aspects of building and improving the business and business mechanisms, and will be given the freedom and flexibility to move quickly. We are looking for someone who has the personality, passion, tenacity, and drive to succeed!
What You’ll Do:
- Develop and maintain core reporting suite for the site merchandising team, including establishing and socializing core critical metrics, weekly/monthly/quarterly business review materials, and impact analyses
- Create, document, and maintain best practices for go-to-market planning, operations, and execution including critical issues, workflows, and reporting
- Develop new mechanisms and processes that collate and track site merchandising inputs into partner teams’ roadmaps, requirements documents, releases, etc
- Identify scalable scheduling and reporting solutions for site merchandising and implement mechanisms for broad adoption in partnership with relevant partners from Product, Engineering, UX, Design, Marketing, Finance, Legal, Customer Service, Category Management
- Own end-to-end program execution and communication across the enterprise
- Represent and drive forward site merchandising needs in partner teams’ yearly operational planning cycle
- Marry the art and science of site merchandising to share clear and concise reporting for executive audiences internally and externally
What You’ll Need:
- College degree in business-related field
- 6+ years of experience in project/program or product management
- Excellent attention to detail
- Ability to think and perform strategically and tactically
- Excellent written, verbal, analytical and problem-solving skills
- Demonstrated data-driven approach to problem solving and prioritization
- Proven ability to translate complex data into clear, compelling visual presentations that effectively communicate insights to executives and collaborators with limited business familiarity
Bonus (if applicable):
- Familiarity with SQL and advanced Excel capabilities
- Experience with data visualization tools (e.g., Tableau)
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
