At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Cloud Support Engineer
Role Purpose:
Wasabi is seeking a Cloud Support Engineer with strong problem-solving skills and a passion for customer service to join our support team. In this role, you will provide timely and effective technical support to our clients, helping them troubleshoot and resolve issues with our cloud storage solutions. You’ll work closely with product and engineering teams to escalate issues when necessary and ensure our customers receive the highest level of service.
*Principals only. No recruiters.
Responsibilities:
- Serve as the primary point of contact for technical support inquiries via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to our cloud storage platform, working through configuration, network connectivity, and performance problems.
- Document troubleshooting steps, common issues, and their resolutions in our knowledge base to improve support efficiency and customer self-service options.
- Work closely with other teams, including Engineering and Product, to escalate unresolved issues and provide insights on product improvements based on customer feedback.
- Educate customers on best practices for using our platform and provide training resources as needed.
- Share customer feedback with product teams to help drive continuous improvement and innovation in our solutions.
- Monitor and respond to alerts and support escalations during assigned shifts and on-call rotations.
Requirements:
- BS degree in Computer Science, Information Technology, or related field; or 4+ years of relevant work experience.
- 2+ years in a technical support, help desk, or similar role.
- Strong understanding of cloud storage technologies, networking, and virtualization.
- Familiarity with troubleshooting tools, command-line interfaces, and log analysis.
- Hands-on experience with cloud platforms such as AWS, Google Cloud, or Azure is a plus.
- Ability to quickly diagnose technical issues, identify root causes, and offer clear solutions.
- Excellent communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
- Experience supporting mission critical systems that operate 24x7 x365.
- Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
What the Team is Saying
What We Do
Wasabi provides simple and affordable hot cloud storage for businesses all over the world. It enables organizations to store and instantly access an unlimited amount of data with no complex tiers or egress or API fees, delivering predictable costs that save money and industry leading security and performance businesses can count on. Trusted by customers worldwide, Wasabi has been recognized as one of technology’s fastest-growing and most visionary companies. Created by Carbonite co-founders and cloud storage pioneers David Friend and Jeff Flowers, Wasabi is a privately held company based in Boston. Wasabi is a Proud Partner of the Boston Red Sox, and the Official Cloud Storage Partner of Liverpool Football Club and the Boston Bruins.
In September 2022, Wasabi achieved unicorn status following $250M in funding. To date, Wasabi has raised over $500M at a $1.1B valuation.
As leaders in our community, Wasabi strives to always inspire by example and give to those who are most in need. We team up with our partners in a purposeful way to create corporate social responsibility initiatives that will make a true impact in a way that is authentic to who we are. Our community engagement programs include Veteran Support like the Run to Home Base, Female Empowerment, Educational Opportunities, Non-Profit Storage Donations, and more. We also created a unique music and arts CSR program to bring the power of music and the arts to those who need it worldwide. The Red Hot Beats program launched with our partners at the Liverpool Football Club Foundation promotes mental health and wellness through music therapy for young people in the Liverpool area. Meanwhile our founding partnership of the MGM Music Hall at Fenway supports arts access, education, and opportunity for students and emerging artists in New England.
Why Work With Us
At Wasabi, we know that product alone does not make a company. We empower our employees to thrive by prioritizing their personal lives with unparalleled flexibility. As a result, they bring remarkable enthusiasm to their careers at Wasabi.
We have team members from every corner of the globe, including the US, Europe, Asia, and Australia!
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Wasabi Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Wasabi has a full remote work policy. However it maintains its corporate office at 75 Arlington Street in Boston and encourages employees to use it when they need to - whether for collaboration, client meetings, or simply a change of scenery.
