Manager, PMO

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

 Bullhorn is looking for a Manager, North America Project Management Office (PMO) to join our Professional Services team. 

Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.

Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees. 

Why this job is important:

The Manager, North American Project Management Office (PMO) is a key management position within the Bullhorn Professional Services (PS) organization. The PMO manager is responsible for motivating and leading a team of Project Managers in North America, ensuring a world class implementation experience for Bullhorn's customers The PMO manager drives adoption and adherence to Bullhorn Project Management methodology and best practices. This individual is also responsible for the health of the portfolio within the region and serves as a Functional Sponsor for key clients.

A typical day might include:

• Guiding/Coaching/Mentoring your team of Project Managers responsible for implementing Bullhorn's software products to our enterprise clients

• Establishing and optimizing the delivery methodology for enterprise accounts, driving consistency of the methodology and governance by the PM team in implementing Bullhorn's SaaS solutions.

• Developing and implementing standardized processes, tools, templates and techniques to drive your team's performance.

• Ensuring development plans and career paths are clear and followed for the Project Managers.

• Proactively solving short/long term demand needs (versus reacting). Working with Resource Management, Finance and PS Management to ensure capacity and headcount planning is effective. This includes hiring additional PM’s as necessary.

• Managing conflict and being a calming influence.

• Providing SOW input and approval.

• Providing Functional Sponsorship

  • Managing client relationships for key accounts across the implementation lifecycle.

  • Being an escalation point for all engagements and resolving such escalations. Ensuring effective risk management is utilized to limit the amount of escalation.

  • Implementing delivery governance and cross-project best practice pollination and delivery efficiency execution

• Reporting regular progress to the PS leadership team with regard to the status of ongoing projects, capacity, escalations and other initiatives.

• Collaborate with PMO and PS leaders in EMEA and APAC to ensure standard practices across regions.

• Aiding clients with Bullhorn best practices regarding user adoption techniques, rollout strategies, and education plans.

• Leading and participating in cross functional teams in the development and completion of key efficiency and optimization initiatives.

• Up to 25% travel to client sites and other Bullhorn offices

This role may be a fit for you if:

• You are a leader with integrity.

• You enjoy an upbeat environment that stretches your creativity, decision making ability and career growth. 

• You are adept at foreseeing obstacles and removing them. You can navigate roadblocks and clear the path for others.

• You enjoy coaching and mentoring a team of project managers.

• You have a proven track record of 5+ years of managing enterprise software implementation projects for external clients. (If your projects are internal-facing, this is not the role for you!)

• You have a proven track record of successfully delivering projects on-time, within budget, with high quality and with consistently high customer satisfaction scores 

• Minimum experience of 3-5 years managing/leading teams of Program/Project Managers in a software implementation setting. This means managing direct reports with budget responsibility.

• You have an ability to prioritize, delegate and manage several competing initiatives simultaneously.

• You are experienced in evolving Enterprise implementation methodologies within a software company.

• You aren’t afraid to take risks and learn from mistakes.

• You love collaborating with your team, client and partners. And, cultivating relationships.

• Project planning, execution and continuous improvement is in your DNA.

• You have a project management background. I.e., you are an expert in project management best practices (e.g., PMBOK, Schedule Mgmt, Risk/Issue Mgmt, Scope Mgmt, WBS, etc...). Expert level proficiency with project estimation methods and project scheduling tools (E.g., Clarizen, Clarity, MS Project).

Bonus points for:

• Staffing industry experience and knowledge and associated applications

• SaaS implementation project delivery

• Project Management Professional (PMP) Certification (or other relevant certifications).

• Experience with multiple development methodologies (e.g., waterfall, agile, iterative/hybrid, etc.)

• Clarizen and JIRA experience

Bullhorn is committed to our core values and we are looking for people who exhibit these traits: 

• Service - You go beneath the surface to solve problems.

• Energy - You build up your teammates and leave people positively charged.

• Ownership - You take action and own up to your mistakes.

• Speed & Agility - You go around obstacles and demonstrate urgency.

Being Human - You consider other people's perspectives, laugh, and have fun. 

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.