Market Development Representative

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
Market Development Representative (MDR)
As a rapidly growing company, we are seeking a motivated and detail-oriented Market Development Representative (MDR) to join our Sales Team. The MDR role is designed for individuals eager to begin their career in sales by working closely with the marketing and sales teams to transform inbound leads into qualified opportunities. If you're goal-oriented, a fast learner, and excited to grow in a supportive environment, this role is for you!
Job Summary:
The MDR is a key entry-level position that focuses on converting inbound inquiries and marketing-generated leads into qualified sales opportunities. Collaborating with sales and marketing, MDRs ensure that leads are effectively routed to the correct teams and support the broader commercial organization's success by contributing to pipeline development.
Key Responsibilities:

• Lead Qualification: Use a consistent process to qualify and nurture inbound leads generated through marketing channels, ensuring they are ready for handoff to sales.
• "Speed to Lead" Focus: Quickly respond to and manage inbound inquiries, prioritizing timely follow-ups to book product demonstrations for quota-carrying sellers.
• Customer Engagement: Engage with potential customers through calls, emails, and social selling, assessing their needs and collecting defined information to determine the appropriate next steps.
• Collaboration with Sales: Work closely with Sales Executives to ensure smooth lead handoff, discussing lead quality and gathering feedback for improvement.
• Product Knowledge: Build a strong understanding of our product's use cases and customer verticals, allowing you to communicate its value effectively.
• Process Improvement: Participate in team meetings to share best practices, contribute to performance improvements, and offer feedback on lead quality and conversion tactics.
• Continuous Learning: Commit to regular development of sales skills, business acumen, and product knowledge through internal training programs

What You Bring to the Team:

• Experience: Prior experience in a customer-facing role/s is required. A college degree or relevant experience is preferred but not necessary.
• Communication Skills: Strong verbal and written communication skills, with an ability to present information in a clear and engaging way.
• Goal-Oriented: Driven by meeting and exceeding targets and being recognized for your achievements.
• Self-Starter: History of self-motivation, goal orientation, and drive to exceed expectations.
• Organization: Excellent organization skills, capable of managing multiple leads and processes with minimal supervision.
• Tech Savvy: Basic proficiency with Microsoft Office and familiarity with CRM systems, sales automation tools. Ability to learn and leverage new technology quickly.
• Collaboration: Team-oriented and willing to partner with marketing and sales to ensure collective success.
• Intellectually Curious: Eager to learn and understand customer challenges and how our solutions can meet their needs.

Why Join Us?

• Career Advancement: This is an entry-level role with significant growth potential, providing a stepping-stone to more senior roles within the sales organization.
• Training & Development: We offer comprehensive training programs to help you build the foundational skills for a successful career in sales.
• Collaborative Culture: Work in a supportive, team-oriented environment where your contributions are valued.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information
Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.