Principal Product Manager, Digital Experience

Love dogs? Get energized by the technical details that enable engaging and delightful digital experiences? This is the place for you!

Who we are

Join Embark on our mission to bring joy to dog lovers by offering the world's best products and services to strengthen their bonds with the dogs in their lives. Our canine DNA test - named the best by The New York Times - enables us to make scientific advances in personalized pet care. Embark was listed in Forbes' 'Next Billion Dollar Startups', and with over 2 million dogs tested, we continue to make amazing progress towards bettering the lives of dogs.

Designed by world leaders in dog genetics (in partnership with Cornell University), the Embark Dog DNA Test provides information on genetic health risks and breed make-up, allowing dog owners, breeders, and veterinarians to drive personalized care plans based on a dog's unique genetic profile.

Join our pack! At Embark, our People First culture is centered around building an amazing team and giving everyone an opportunity to have a voice and make an impact. We support DEI&B, your continued growth & development, work-life balance, and are committed to making Embark the best place you've ever worked!

Interested in joining? We're seeking a highly motivated and driven Principal Product Manager who will drive cutting edge innovation in the fast-growing consumer genetics and pet care space.

Position Overview

You will be responsible for evolving the digital experience that enables pet parents to better understand and care for their furry family members. This role is designed for an experienced, technical product person who is able to deeply understand and build empathy for the pain points and aspirations of pet parents, leverage scientific and user-submitted data to deliver personalized insights and recommendations, develop a strategy for seamlessly adding new products, services and programs to the platform, and experiment with engagement features that drive brand awareness and incremental customer LTV. This is an exciting opportunity for someone who has a strong background in building and scaling web product development capabilities in a complex space, effectively collaborating with cross-functional teams, injecting the voice of the customer, digital analytics, and leading motivated scrum teams to apply their talent in a mission-driven startup environment.

What you'll do:

• Drive the definition, development and deployment of web technologies in Embark's experience platform;
• Translate your product plan into well-defined product requirements including features, user stories, and acceptance criteria;
• Partner with product designers to draft customer journeys, collect and interpret user feedback, identify pain points and craft delightful experiences;
• Partner with engineers to iterate on technology systems, customer experiences, and data integrations that enable other product development squads in the space to move more quickly and efficiently;
• Partner with scientists to implement data feedback loops, translate scientific/statistical concepts into customer-friendly results, and identify, and then simplify, complex processes and systems;
• Partner with product marketers to inform go-to-market strategies and share customer insights;
• Establish and monitor success metrics comprised of both internal-facing metrics such as team velocity, as well as customer-facing metrics such as Net Promoter Score and customer LTV;
• Consistently communicate impact across the organization of your product area;
• Effectively influence strategic decisions and leadership teams; advocate for prioritization and resourcing decisions to give your initiatives the support they need.

What experience we're looking for:

• 8+ years of experience in digital product development
• 5+ years of experience in technical product management and leading agile teams
• Excellent communication skills to evangelize technical product vision for non-technical stakeholders
• Strong leadership, strategic thinking, and practical planning skills
• An ability to synthesize different data to identify and articulate opportunities
• Flexible with regards to changing priorities & business needs
• Ability to identify and drive user research to better understand the needs of each customer persona and where they intersect
• Self-sufficient and action-oriented
• Experience using JIRA and agile methodologies
• Experience with web analytics required (Heap preferred)
• Self-starter excited about building technology that will exponentially improve our customers' experiences
• Preferred experience:
  • Familiarity with AI and ML
  • Prior startup and product-led experience
  • Experience building recurring revenue products and programs
  • Familiarity with the pet industry including major pet brands and trends
  • Interest in potentially growing and managing a team of product managers

This role is based in Boston, MA. Local candidates will be preferred; remote candidates are welcome to apply. This person will report to the Director of Product.

Research suggests that up to 60% of those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking all the boxes. At Embark, we are committed to diversity, equity, inclusivity and belonging. We are focused on hiring team members who are excited to learn and grow with us, so please-introduce yourself and let us know about you!

What we offer

At Embark, we might be dog lovers, but we're passionate about people too. We're committed to building an inclusive culture where all employees can belong and flourish. Here are some of our benefits and perks:

• Dog-friendly office near South Station, Boston
• Work from home flexibility and every other Friday off during the summer
• Perks tailored for dog lovers including pet insurance and paw-ternity leave
• Startup perks with big-company benefits (401k match, a generous bonus structure, commuter benefits, top-of-the-line healthcare, HSA/FSA)
• Competitive salaries, all-inclusive health care, and equity participation
• A flexible vacation policy along with paid maternal and paternal leave
• 401k match
• Bonus program
• New MacBook Pros
• Continuing education including attending conferences

Embark is an equal opportunity workplace and values diversity at our company. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, citizenship status, sexual orientation, age, disability status, marital status, gender identity or expression, veteran status, or any other characteristics protected by federal, state or local laws. See also EEO is the Law.

Salary Range: $166,000 - $190,000