Senior Manager, Business Systems Analysis

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description

• Oversee a GTM BSA team responsible for gathering business requirements, leading refinement and sprint planning, and engaging with business stakeholders.
• Help encourage, support, and empower the GTM BSA team to succeed in our new working model(s).
• Be aware of all active work within the team, including status, roadblocks, and timelines.
• Create and maintain dashboards to more easily track work and progress.
• Create materials and artifacts for new processes, decisions, and changes to ensure alignment and awareness across all functions. Encourage relentless documentation.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary, communicate changes to project team and stakeholders.
• Help team members grow and evolve in their roles, supporting them through challenges and roadblocks, coaching them how to navigate through growth opportunities.
• Continuously enable and partner with cross functional leaders on Business Systems engagement framework to ultimately protect and foster an effective, efficient scrum team dynamic.
• Promote a culture of proactiveness over reactiveness, and progress over perfection.
• Default to team-first mentality and recognize how critical a positive, engaged, united team is.

This role is currently hybrid (2 days per week) out of our Waltham, MA office. Our office will be relocating in the spring to Boston, MA. This position will then be hybrid after the move out of Boston, MA (2 days per week).
Candidates will be required to commute to both locations during this transition.
Qualifications
Minimum Requirements:

• 5+ years managing and growing a team.
• 8+ years in a global technology company working in a corporate IT setting.
• 3+ years of Post-Sales experience (Customer Support, Customer Success, Services, Renewals).
• Bachelors Degree.

Preferred Requirements:

• Proficiency with business systems analysis, requirements gathering.
• Strong knowledge of Agile methodology.
• Demonstrated ability to drive change management.
• Experience with Salesforce, JIRA, Confluence.
• High level of organization and attention to detail emphasizing process, completeness and accuracy.
• Successfully implemented new technologies and/or replaced existing technologies.
• Ability to unite a team around a common set of goals and a new working framework.
• Exceptional communication skills, including the ability to tailor communications to the audience with the required cadence to ensure alignment.

Additional Information

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $140K - $170K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.