Our Opportunity:
Chewy is looking for a Senior Program Manager – Homepage and Deals to join our team, based in Boston or Seattle. This is an exciting opportunity to help shape Chewy’s shopping experience and ensure that we deliver to our customer’s high expectations on the highest-traffic pages onsite. You’ll define Homepage and Deals content strategy; develop a test and learn agenda to maximize awareness and conversion of Chewy’s product and services; and build repeatable intake, go-to-market, and reporting processes that can be scaled to other parts of the team and the business. The role partners closely with and influences key stakeholders and senior leaders from category management, ops, marketing, creative services, and product/engineering teams to build best-in-class shopping experiences for new and existing Chewy customers. This individual must be highly motivated, results focused, organized, and detail oriented, and must possess solid objectivity, problem-solving, and interpersonal skills. The scope of this role will continue to grow, and we are looking for someone who has the personality, passion, tenacity, and drive to succeed!
What You’ll Do:
- Own site merchandising strategies for Homepage and Deals pages, including go-to-market launch plans for Chewy’s highest-visibility events and promotions
- Create and maintain mechanisms to intake and align key content priorities from 20+ teams across Chewy, surface key debates with relevant stakeholders, and keep cross-functional partners and leadership informed
- Introduce reporting and governance processes to ensure Homepage and Deals content maps to core customer and business strategies
- Use data to guide ongoing site experience improvements and content optimization and drive awareness and engagement with Chewy products, promotions, and sitewide events
- Own inputs into partner team roadmaps to develop required features and reporting that can scale to the rest of the site merchandising team
- Identify go-big opportunities and advocate for internal and external resources where needed to surprise & delight customers
What You’ll Need:
- College degree in business-related field
- 7+ years work experience, with 2+ years in ecommerce
- Strong written and verbal communication skills
- Demonstrated ability to build and maintain processes or programs across many cross-functional stakeholders
- Demonstrated data-driven approach to problem solving and prioritization
- Ability to think ahead and set plans in motion for future growth needs
Bonus (if applicable):
- Familiarity with SQL and advanced Excel capabilities
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
