Team Lead, Collaboration Technology

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Team Lead, Collaboration Technology @ Klaviyo!
Boston, MA (3x a week - Hybrid)
At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying.
About the team
Klaviyo's global corporate Information Technology (IT) team - a member of Global Technology Solutions (GTS) - provides technology systems, administration, and support to Klaviyos worldwide. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. We solve problems using technology and embracing automation and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
The IT SearchBar team - "SearchBar" is our end-user support team - is responsible for providing day-to-day tactical support to Klaviyos. SearchBar responsibilities include assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.
About the role (you)
As the IT Team Lead, Collaboration Technology, you will play a pivotal role in shaping and driving our AV initiatives across the organization. You will help to build a talented team of AV technicians ensuring the seamless integration and operation of AV systems in various environments, from conference rooms to large-scale events.
Your responsibilities will include overseeing the design, installation, and maintenance of AV equipment, as well as collaborating with stakeholders to identify their needs and deliver tailored solutions. You will be responsible for project management, ensuring that all AV projects are completed on time and within budget, while maintaining the highest standards of quality and performance.
In this role, you will leverage your expertise in Collaboration Technology to mentor and develop your team, fostering an environment of continuous learning and innovation. Your leadership will be critical in implementing best practices, optimizing workflows, and enhancing the overall AV experience for users.
We are looking for a strategic thinker with strong technical skills and excellent communication abilities. If you are passionate about AV technology and have a proven track record in leading teams, we invite you to join us in creating impactful audiovisual experiences.
How you'll have an impact

• You'll oversee the ticket queue related to collaboration technology, ensure that priority tickets are solved expediently, and provide coaching and guidance to more junior team members.
• You'll support in office events for Klaviyos and help educated end users on using the in office collaboration technology
• You'll support our conference rooms and unified communications technology on a Global scale.
• Identify recurring technical issues and eliminate manual processes through automation.
• You'll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
• You'll provide real-time support to Klaviyos globally by asking the right questions to dig into the root cause of the AV problem.
• Establish team standards and monitor objectives and key results (OKRs).
• Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.

What we're looking for

• You have experience managing projects or initiatives.

You have experience running an audio console, video switcher, camera, microphone and related equipment.

• You've run live events, live audio reinforcement, basic live TV production, or similar.
• You have experience with Wirecast streaming software (or similar), Zoom, Jamboard, and other unified communications solutions.
• You've worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira).
• You've worked with Robin, OfficeSpace, Envoy or similar workplace management applications.
• You have clear verbal and written communication skills.
• You're passionate about learning new technologies and passing that knowledge on.
• You enjoy working on challenging problems and finding impactful solutions.
• You have wired and wireless networking knowledge.
• You can work from the Boston office at least 4 days per week as needed and offer after-hours on-site event support as needed.
• Provide on-call support on a rotational basis after business hours.
• Able to handle freight shipments and moving equipment up to 50lbs.

Nice to have

• You got experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar.
• You've got experience with programming languages or scripting knowledge.
• You have experience with MDM/SSO strategy and support.
• You have wired and wireless networking knowledge.

#LI-Hybrid
#LI-Dee
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$88,000 - $132,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.