As an Onboarding Consultant, you will be responsible for managing the customer relationship during the onboarding phase, providing training, and ensuring a smooth Go-Live experience. You will leverage your knowledge of the Toast platform and project management skills to assist restaurant owners and staff in utilizing the product effectively.

The Senior Customer Care Improvement Analyst will analyze customer experiences, identify key process pain points, and implement improvements in collaboration with stakeholders. Responsibilities include data-driven analysis, developing process maps, monitoring metrics, and leading collaboration sessions to enhance customer care processes.