The Senior Customer Success Manager at Flywire will be responsible for managing the B2B customer relationships, ensuring successful onboarding, and facilitating long-term client success through regular engagement and strategic reviews. They will also gather client feedback to influence product development and identify opportunities for increased investment in Flywire's solutions.

The Client Success Operations Specialist will support B2B clients by managing their operational inquiries and support ticket queues. This role involves building strong client relationships, strategic consultation, and collaborating with internal teams to enhance processes. The specialist will act as a payment expert and deliver insights on global payments strategy while maintaining professional client interactions.