The Product Support Specialist provides customer assistance by explaining product features, troubleshooting issues, and diagnosing technical problems. They support customers through various channels, manage self-service resources, and communicate findings to improve user experience. Their role involves working with API data and enhancing internal support tools.

The Product Associate will work on enhancing healthcare technology solutions by applying business analytics and collaborating with cross-functional teams. Responsibilities include backlog grooming, requirements gathering, delivering insights, and contributing to product strategy and performance improvement.