Top Customer Success Jobs in Boston, MA
The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes to improve operational efficiency and exceed industry standards. They will audit team members, facilitate training, coach for improvement, and provide performance reporting.
Principal Customer Education Specialist responsible for planning and executing content operations and strategy to help Klaviyo customers grow their businesses. Manage content strategy of Klaviyo Academy site, analyze customer data, ensure team meets content goals and deadlines, create strategic content, collaborate with various teams to create engaging educational content.
Customer Success Manager role at Kalderos focusing on ensuring positive customer experiences, providing support for Kalderos' applications, and driving process improvements for scalability. Responsibilities include supporting drug manufacturers, working with states and pharmacy benefit managers, creating dispute reports, engaging in dispute resolution, and optimizing customer success execution activities.
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Customer Advisor role at Rapid7 involving proactive threat awareness reporting, security product guidance, relationship building, and technology deployment assistance for customers
In this critical role, you will manage a multi-partner, fully outsourced, channel-focused customer support operation. Responsibilities include orchestration and oversight of the performance of a large-scale operational function, supporting the activities and functions of specialized customer support agents. Strategic liaison across diverse departments to drive performance results through data-driven operational excellence and quality improvement.
Responsible for scaling the client strategy vertical within the E-commerce department, serving as an expert on E-commerce experience, offering, and technology. Cross-functionally collaborating to understand customer needs and market trends. Leading teams, defining processes, and driving business impact on revenue and profit margins.
Customer Operations Representative responsible for resolving order related issues, obtaining critical business information from care teams, and providing ongoing service/support to ensure a seamless customer experience with Tempus. Key responsibilities include serving as a touchpoint between Tempus and customers, managing client interactions, conducting strategic outreach, triaging order issues, documenting communication, and collaborating cross-functionally to meet customer retention goals.
As a Customer Experience Associate at DraftKings, you will provide exceptional customer service, manage communications across various channels, promote the brand through conflict resolution, and advocate for players.
Customer Success Manager responsible for ensuring customers get the most value from technology, data solutions, and consulting services. Responsibilities include guiding customers through onboarding, building strategic relationships, providing training and support, and advocating for customer needs within the company. Requires 4+ years in customer-oriented roles, 2+ years in construction or energy efficiency industries, a Bachelor's Degree, and excellent written and verbal communication skills.
As a Live Events Customer Service Manager, responsible for planning, executing, and overseeing onsite registration and lead retrieval services for events. Collaborate with event team, manage onsite staff, troubleshoot LR services, and provide post-event analysis. Extensive travel required.
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