Top Remote Customer Success Jobs in Boston, MA
The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes to improve operational efficiency and exceed industry standards. They will audit team members, facilitate training, coach for improvement, and provide performance reporting.
The Customer Success Manager at Arcadia is responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and collaborate with internal teams to drive issue resolution and customer success. Success in this role involves completing certifications, managing customer accounts, providing support, and guiding clients through product configurations.
Customer Success Manager role at Kalderos focusing on ensuring positive customer experiences, providing support for Kalderos' applications, and driving process improvements for scalability. Responsibilities include supporting drug manufacturers, working with states and pharmacy benefit managers, creating dispute reports, engaging in dispute resolution, and optimizing customer success execution activities.
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In this critical role, you will manage a multi-partner, fully outsourced, channel-focused customer support operation. Responsibilities include orchestration and oversight of the performance of a large-scale operational function, supporting the activities and functions of specialized customer support agents. Strategic liaison across diverse departments to drive performance results through data-driven operational excellence and quality improvement.
Customer Operations Representative responsible for resolving order related issues, obtaining critical business information from care teams, and providing ongoing service/support to ensure a seamless customer experience with Tempus. Key responsibilities include serving as a touchpoint between Tempus and customers, managing client interactions, conducting strategic outreach, triaging order issues, documenting communication, and collaborating cross-functionally to meet customer retention goals.
As a Customer Experience Associate at DraftKings, you will provide exceptional customer service, manage communications across various channels, promote the brand through conflict resolution, and advocate for players.
Customer Success Manager responsible for ensuring customers get the most value from technology, data solutions, and consulting services. Responsibilities include guiding customers through onboarding, building strategic relationships, providing training and support, and advocating for customer needs within the company. Requires 4+ years in customer-oriented roles, 2+ years in construction or energy efficiency industries, a Bachelor's Degree, and excellent written and verbal communication skills.
The Customer Success Manager will be responsible for ensuring the success and retention of Enterprise accounts by providing continuous support and guidance. They will also be responsible for onboarding new customers, driving product usage, and executing consulting projects. The ideal candidate should have experience in consulting for IT Management projects and strong project management skills.
As a Senior Customer Success Manager at LogicManager, you will be responsible for nurturing and expanding customer programs, managing renewals, upselling and cross-selling initiatives, and offering support post-onboarding. You will collaborate with the Advisory team to implement effective customer retention strategies and identify expansion opportunities. The role requires 4-7 years of customer-facing experience and a bachelor's degree. You should have proficiency in LogicManager solutions and possess strong communication and strategic thinking skills.
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