Jobs at Tulip

Manage cross-functional customer projects from scoping and quoting through go-live, including plans, budgets, timelines, requirements, risks, and deliverables. Guide regulated life sciences customers through manufacturing digital transformation, lead stakeholder meetings, provide executive updates, and coordinate internal teams and partners. Work onsite with customers approximately 25% of the time and improve Professional Services delivery through AI-assisted workflows.

Lead the architecture, roadmap, and delivery of Tulip’s identity and access platform, including SSO, federation, SCIM provisioning, multi-tenant account structures, authorization, and access policy across AWS and Azure. Manage and develop a small software engineering team, maintain high code and operational standards, support architecture decisions, and drive responsible AI tooling adoption in development workflows.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Lead the architecture and delivery of an agent-native app-building product while managing and mentoring a team of 3–5 engineers. Establish engineering standards for testing, observability, and AI-driven development; partner with infrastructure and product teams; and build scalable SaaS and agentic AI systems involving orchestration, context management, retrieval, vector stores, tool invocation, and evaluations.

Leads a software engineering team responsible for Tulip’s no-code application authoring, runtime, governance, backend services, and agentic AI integrations. The role owns delivery, technical direction, architecture, operational health, testing, deployment, incident response, and technical debt reduction. Responsibilities include hiring, mentoring, developing engineers, establishing engineering standards, promoting AI-first development, and collaborating with product, design, infrastructure, operations, QA, and customer teams.

Leads product positioning, messaging, customer research, product launches, customer storytelling, demonstrations, and sales enablement for Tulip’s AI-native B2B platform. Builds voice-of-customer programs through interviews, site visits, win-loss reviews, advisory boards, and sales-call analysis. Partners with product, sales, customer success, and marketing teams to connect platform capabilities to manufacturing customer outcomes and improve market performance.

Partners with manufacturing customers to understand operational challenges, architect and implement Tulip solutions, and deliver enterprise projects. Configures connected applications, integrates MES, ERP, and devices, supports customers, resolves technical issues, and communicates customer insights to Product and Engineering. Builds relationships from the shop floor through executive leadership and contributes to delivery processes and continuous improvement initiatives.

Leads customer-facing manufacturing technology implementations from solution architecture through delivery. Partners with customers to configure Tulip solutions, integrate MES, ERP, and devices, support enterprise projects, diagnose technical issues, and identify continuous improvement opportunities on the shop floor. Builds relationships across customer organizations, provides the customer perspective to Product and Engineering, and improves internal delivery processes and playbooks.

Manages US People Operations across benefits, open enrollment, employee lifecycle processes, immigration and mobility, HRIS administration, engagement programs, and company cycles. Serves as the primary People Operations contact while improving processes through AI, analytics, and project management. Partners with employees, managers, leadership, legal, finance, IT, and external providers to deliver compliant, efficient, and employee-centered programs.

Leads and develops a team of Solutions Engineers while remaining hands-on with customer projects. Responsibilities include solution design, integrations, customer discovery, effort estimation, project risk management, delivery quality, staffing, recruiting, escalations, and AI-enabled delivery initiatives. The role partners with Sales and Professional Services, serves manufacturing and industrial customers, and requires travel up to 25%.

Manage Tulip’s partner ecosystem, supporting indirect sales, co-selling, joint go-to-market strategies, partner enablement, pipeline forecasting, and partner acquisition. Build relationships with system integrators, VARs, consultancies, hyperscalers, and technology vendors. Develop partner-facing materials, evaluate ecosystem gaps, track industry trends, and collaborate with sales, marketing, pre-sales, delivery, product, and engineering teams.

Designs and maintains cloud security controls across AWS and Azure, including Terraform and Python automation, posture hardening, and account guardrails. Owns vulnerability management, detection tuning, SIEM and log-ingestion pipelines, container scanning, and incident response participation. Partners with engineering and product teams on architecture, authentication, application security, and code reviews. Supports FedRAMP and other compliance programs through documentation, evidence collection, monitoring, training exercises, and customer security questionnaires.

Build and maintain internal agentic AI platforms and developer-facing tools that integrate LLMs with engineering workflows. Partner with product and infra teams to design standards for agent deployment, reliability, evals, security, onboarding, and adoption measurement to improve developer productivity.

Build and maintain internal agentic AI platforms and developer tools, including skills, plugins, MCP servers, integrations, evaluation standards, secure tool-access patterns, and onboarding resources. Partner with engineering, infrastructure, DevOps, and QA teams to identify AI opportunities, improve developer workflows, measure adoption and impact, and support organizational AI enablement through learning programs and change management.

Own Tulip’s content strategy and editorial programs, creating thought leadership, campaign assets, customer stories, social content, and sales enablement materials. Partner with Product Marketing, Demand Generation, Sales, and Design to connect content with pipeline and revenue. Build AI-assisted editorial workflows, manage external contributors, support major events and launches, and use performance data to improve content effectiveness and adoption.

Conduct targeted outbound prospecting, account research, cold calling, and inbound lead qualification for enterprise manufacturing accounts. Personalize outreach using buying signals and AI-enabled tools, book introductory meetings with operations and engineering leaders, and maintain account momentum in partnership with Account Executives. Share prospect feedback, objection patterns, and account intelligence during pipeline and account reviews.

Own Tulip’s revenue data architecture and strategy, using SQL, BI, and AI to improve account targeting, pricing, forecasting, retention, and expansion. Build health scores, churn and upsell models, renewal pricing strategies, and executive-level NRR/GRR reporting. Partner closely with Sales, Customer Success, Services, Support, Finance, Product, and executive leadership while mentoring analysts and commercial teams on data-driven decision-making.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Build and deploy AI-native tools, agents, automations, and integrations supporting go-to-market teams. Develop LLM-powered workflows for CRM enrichment, account scoring, deal intelligence, and outreach. Partner with Sales, Marketing, Customer Success, Revenue Operations, Finance, Product, Engineering, and Data teams to define measurable solutions. Own projects end to end, including prototyping, backend services, deployment, monitoring, evaluation, data-quality guardrails, adoption measurement, and continuous improvement across the GTM technology ecosystem.

Build and deploy AI-native tools, agents, automations, integrations, and backend services supporting Sales, Marketing, Customer Success, and Revenue Operations. Integrate LLMs into CRM enrichment, account scoring, deal intelligence, and outreach workflows. Partner with stakeholders to define measurable solutions, improve GTM processes, monitor reliability and data quality, evaluate technology platforms, and measure adoption and business impact.