As an Associate Technical Production Operations Engineer, you will play a crucial role in supporting our Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting efforts. This is an opportunity to develop your technical skills and gain hands-on experience in a financial services industry application. You will work closely with senior team members, follow documented procedures, and contribute to process improvement initiatives.
This role is ideal for individuals looking to build a career in technical operations and production support while gaining exposure to enterprise software, financial technology, and technical troubleshooting.
Hours: 5am-1:30pm
Responsibilities:
- Monitor and support automated batch processing jobs
- Assist in troubleshooting and issue resolution under the guidance of senior team members
- Document technical procedures and update knowledge bases
- Escalate issues appropriately and collaborate with technical teams for resolution
- Create Jira tickets for tracking exceptions and incidents
- Communicate with internal teams and contribute to proactive issue prevention
- Participate in shift work, including evenings, weekends, and holidays, as part of a 24/7 support team
Key Experience and Skills:
- Strong interest in technical operations and enterprise software support
- Basic knowledge of SQL, scripting, or enterprise applications (preferred but not required)
- Familiarity with Windows environments (file sharing, network mapping, remote desktop)
- Strong problem-solving skills and willingness to learn
- Effective written and verbal communication skills
- Ability to work under pressure in a fast-paced environment
- Prior experience with customer or technical support is a plus
- Bachelor’s degree or relevant coursework in computer science, IT, or finance (preferred but not required)
Nice to Have:
- Familiarity with Confluence tools (Wiki, JIRA)
- Splunk (SPL) query knowledge
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. Please note, we are unable to sponsor an employment Visa for this role. #LI-TG1 #LI-Hybrid
Vestmark, Inc. Wakefield, Massachusetts, USA Office
Our company is conveniently located in Wakefield just north of Boston. We also offer a hybrid work option for those who are more comfortable at home.
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