Client Specialist

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts. 

• Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success.

• Drives renewals, expansion and upsell sales motion.

• Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan.

• Maintains high touch and trusted advisor status with the customer establishing trust.

• Oversees and implements business case & value selling strategies which align the customer’s needs.

• Manages tactical business while investing in larger, longer term strategic opportunities.

• Conduct negotiations with mutual best interest via contract management and pricing strategy.

• Develop and attain accurate quarterly and annual revenue forecasts for every account.

• Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done!

Qualifications

• 2+ years in a business or sales development role in a SaaS company or a PaaS company
• Sales Cadence Optimization
• Proven Relationship Building skills
• Strong understanding of Microsoft Office Suite
• CRM expertise (Gainsight preferred)
• Ability to learn Nexthink product offerings
• Strong Interpersonal Communication

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones, speaking 70+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words regarding diversity, equity, inclusion, and belonging in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.