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We are seeking a highly motivated and experienced Community Program Manager to join our team. In this role, you will be instrumental in supporting our community through key projects, programs, and strategic initiatives, while also contributing to various other community teams. Not a single day is the same in this role! We are looking for a Jack or Jill of all trades who can lead a project, manage ambiguity, loves change, and is always up for a challenge.
Some of your responsibilities might include (but not limited to):
- Lead and manage community projects, programs, and initiatives - ensuring clear and timely updates to all stakeholders.
- Develop and implement support resources and enablement to assist community members.
- Track and report on key community metrics, providing insights and recommendations for program optimization.
- Evaluating data across many channels (Looker, GA4, platform analytics, emerging AEO tools, etc)
- Collaborate with internal teams (e.g., product, engineering, marketing) to ensure community needs are represented and addressed in project planning and execution.
- Organize and facilitate community events, workshops, and forums to foster engagement and gather insights.
- Monitor community sentiment and identify areas for improvement in migration support and overall program experience.
- Contribute to the development and execution of other community programs and initiatives as needed.
- Experience with scaling internal and external initiatives
Qualifications:
- 2+ years proven experience in the community industry
- Project or program management experience
- Experience with utilizing AI in your day-to-day work activities
- Ability to work autonomously, yet collaborate with many teams
- The ability to turn ambiguity into clear plans and timely deliverables
- Demonstrated experience in supporting communities through significant change (yes, we’ll ask for examples!)
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Strong interpersonal skills and a passion for building and nurturing communities.
- Ability to work collaboratively with cross-functional teams.
- Proactive, organized, and capable of managing many projects simultaneously
- Bonus: Sense of humor, GSD and growth mindsets, knows the HubSpot platform
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
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About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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- HubSpot Careers
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