Contract Renewal Specialist
The Contract Renewal Specialist will play a key role in capturing value from underpriced or legacy customer agreements. You’ll manage a portfolio of renewals and be responsible for communicating with customers, negotiating renewal terms, and ensuring on-time contract execution. Your focus will be on relationship-building, strategic conversations, and closing renewals that reflect the true value of our services.
What You'll Do:
- Own and manage a portfolio of upcoming contract renewals with existing customers.
- Proactively communicate with customers to discuss renewal terms, focusing on price alignment and account value.
- Negotiate pricing and terms within internal guidelines to drive revenue while maintaining customer satisfaction.
- Collaborate cross-functionally with Sales, Legal, Customer Success, and Finance to ensure smooth execution of the renewal process.
- Maintain accurate tracking and status updates across all renewal opportunities using Salesforce and other tools.
- Identify upsell or value capture opportunities within renewals, particularly for customers on outdated or underpriced agreements.
- Provide an excellent customer experience, balancing empathy with business goals.
- Coordinate closely with the Contracts team for document preparation and routing; your role centers on negotiation and customer interaction.
What You'll Bring:
- 3+ years in a B2B customer-facing role such as contract renewals, inside sales, or account management.
- Experience negotiating renewal terms or pricing with customers.
- Strong organizational skills and the ability to manage multiple priorities and timelines simultaneously.
- Excellent written and verbal communication skills with a confident, consultative approach.
- Experience working with CRMs like Salesforce.
- Familiarity with SaaS business models or subscription contracts is a strong plus.
- Positive customer service oriented and teamwork attitude.
- Proficient and comfortable in Microsoft Office Software, especially Word.
- Familiarity with contract management and electronic signature software/applications and process.
- Bachelor's degree or equivalent experience preferred.
The base salary for this position is $50,000.00 - $70,000.00. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
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