Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!
In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.
Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.
Who You Are:
As Hometap’s Director, Processing & Underwriting, you’ll be a key part of the team that makes investments here at Hometap – helping to fulfill the mission of making home ownership less stressful and more accessible. Reporting to the Head of Investment Operations, this role oversees the day-to-day work of Hometap’s processing (aka Application Specialists) and underwriting teams. As the owner of these functions (and manager of team managers), you will be responsible for managing current and future operations of these teams. Your role will include supporting individual development, resolving escalations, identifying opportunities for improvement, and working cross functionally to build solutions.
To be successful in this role, you’ll need to be execution-oriented with exceptional attention to detail. This role will require the ability to be well organized in a constantly changing and fast-paced entrepreneurial environment. Following existing guidelines and iterating on future versions of repeatable processes will be key to success. A great fit for the role will bring deep functional knowledge along with strong leadership, communication, and change management skills.
What you’ll do:
- Oversee the operations and day-to-day management of our Underwriting and Application Specialist teams, managing to exceed daily/monthly productivity targets, accuracy in execution, excellence in customer service and adherence to guidelines
- Prepare and present regular reporting to the Investment Operations management team, analyzing data to identify, plan, and implement improvements to Hometap’s processes and policies
- Continuously evaluate our operations process and system configurations with a focus on efficiency, customer service, standardization, and reduction of errors
- Work collaboratively to drive changes through to implementation in partnership with Product, Engineering, Strategy, and Salesforce teams
- Train, coach, and mentor your team to ensure high performance, including efficient pipeline management and cross-departmental communication
- Partner with the Director of Portfolio Risk Management in identifying and mitigating underwriting risks, including monitoring QC error trends, regulatory changes, and emerging risks
- Ensure team members adhere to investor guidelines and Hometap procedures in processing and underwriting applications
- Serve as point of contact for Investment Operations managers to quickly analyze, collaborate on and solve for edge cases and escalations using sound investment risk analysis, while ensuring a great homeowner experience
- Oversee and drive to completion key departmental strategic initiatives related to scale and growth, including reducing cycle time and improving overall team capacity
- Monitor productivity and budget performance across all of originations, ensuring efficient management of processes, balanced delegation of work, and appropriate prioritization of initiatives
- Manage, develop and continuously coach team managers and team leads to be strong leaders with strong performing teams
- Participate in recruiting, career development, and succession planning activities
- Plan for and execute on team growth, working cross-functionally on hiring plans and partnering with the Originations Enablement Manager on comprehensive onboarding and continuous education training plans
What you bring:
- 5+ years of full-time underwriting and/or processing experience within the residential finance industry in a leadership role; experience in training and team development is required
- 3+ years of direct people management, including proven ability to build and scale a rapidly growing team
- Demonstrated track record of identifying root-causes of issues and implementing effective solutions via cross-departmental collaboration to improve key performance metrics
- Experienced leader with outstanding analytical and critical thinking skills
- Creative, flexible, and solutions-oriented approach to problem solving
- Comfort and curiosity with analytics
- Ability to motivate people to achieve goals through teamwork and work across all levels of the organization
- Proven ability to create and implement department-level strategic plans
- Strategic thinking and problem solver with exceptional attention to detail
- Track record of meeting quantitative objectives
- For candidates located outside of the Greater Boston area, willingness to travel periodically throughout the year as necessary
- Experienced appraisal underwriting and title background preferred
- Strong knowledge of mortgage or residential finance regulations and guidelines preferred
- Associate’s or Bachelor’s degree ideally in business, finance, or a related field
- Preference for candidates located in MA, MI, or NC.
Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.
Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing [email protected].
Hometap Boston, Massachusetts, USA Office
Our offices are located in the Back Bay neighborhood, home of Boston's tallest skyscrapers, as well as some of the city's finest restaurants, shopping, cafes and hotels. The office is easily accessible for commuters outside of the city as well as those flying in from elsewhere.
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