Product Lead, Identity & Controls

Cash App's top strategic business priority is trust. Building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base.
As the Product Lead for the Identity & Controls team, you'll own some of the most critical components of the Cash App experience-customer identity verification, account restrictions, and transaction limits. These core services are the foundation of customer trust and access, directly enabling every product Cash App offers. You'll lead the charge in evolving both the user-facing experience and the underlying platform infrastructure, ensuring they are seamless, secure, and scalable. This is a high-impact, high-visibility role that blends product craftsmanship with strategic leadership. You'll optimize and scale existing features through customer research, data analysis, experimentation, and rigorous validation-while also imagining and delivering net-new innovations that expand access to the financial system for millions of customers around the world. You'll define and drive the team's vision, long-term strategy, roadmap, and measurable impact, leading bold initiatives from concept to launch that set the standard for how we build trust at scale.
In this role you will:

• Own the full product lifecycle-from ideation and strategy to design, implementation, and iteration-for experiences and infrastructure that deepen customer trust
• Lead a full stack development team (engineers, designers, researchers, data scientists) to ship innovative and incredible experiences at scale
• Directly manage four product managers, fostering growth, alignment, and a culture of excellence.
• Drive product strategy through customer insights, opportunity sizing, and rigorous prioritization-delivering the highest-impact solutions for our customers and business.
• Structure and improve our team's processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnership, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.
• Develop the strategy for internal tools, shared systems, and processes that govern all of Cash App's customer engagement.
• Work with cross functional team members distributed across the four US times zones and Melbourne, Australia

You have:

• 12+ years of product management experience with a strong familiarity of platform engineering infrastructure and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams
• Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry
• Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App's most senior leaders.
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact
• Exceptional team management and organizational skills. You've built and scaled cross-functional teams and processes.
• A hunger to tackle complicated and impactful customer and business problems

Highly preferred:

• Experience in the fintech industry, ideally in the identity and controls space with demonstrated knowledge of industry best practices

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600 - $359,400 USD
Zone B:
$239,600 - $359,400 USD
Zone C:
$239,600 - $359,400 USD
Zone D:
$239,600 - $359,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.