IT CRM Lead, North America

Company Overview 
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Director, IT Business Partner, the IT CRM Lead North America is a hands-on role based in our Boston Massachusetts office that will help support Rhythm’s CRM platform.  This role will help ensure Rhythm can increase collaboration and enable Rhythm’s field team success.
Responsibilities and Duties

• Support the development and customization of Salesforce CRM (OCE) to meet the unique needs of the US Medical and Commercial field teams across the design, configuration and implementation.
• Design and recommend best-practice solutions based on Rhythm’s needs
• Collaborate with the Medical and Commercial field team stakeholders to understand their unique needs and challenges, offering technical solutions to improve patient engagement and operational efficiency
• Configure and optimize Salesforce to align with Rhythm’s specific requirements including data model customization, workflow automation, security settings, and user setup
• Design and implement solutions within Salesforce, including creating custom objects, fields, Lightning components, and workflows
• Collaborate with Rhythm’s IT, data teams, and partners to help maintain integrations between Salesforce CRM and other systems (including Rhythm Data Warehouse)
• Empower data analytics to enable Rhythm to deliver visibility and insights to our field teams
• Manage North America day-to-day support model and vendors to ensure all created systems are functionating properly and working well collectively
• Troubleshoot and resolve technical issues as they arise

Qualifications and Skills

• Bachelor’s Degree in Computer Science or related field preferred
• 5+ years’ experience working in information or sales technology functions within FDA regulated companies.
• Must have previous Salesforce experience
• Implementation experience with a biotech or pharma in the Commercial and Medical technology or data areas preferred.
• Vendor management skills; experience and knowledge of available vendors in the IT space
• Broad, state-of-the-art technology awareness that can be applied creatively to business problems and opportunities
• Strong collaboration and listening skills, able to transform user feedback into system improvements with a sense of urgency
• High level of curiosity to proactively learn new technologies and features and apply them on the job
• Ensure a welcoming partner-based environment throughout the company as it pertains to technology areas
• Willingness to learn and adapt, including using/embracing new technologies and methods
• Ability to navigate being resourceful, hands-on and service-oriented to drive results
• Fluent in English

This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.
 

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.  
  
At Rhythm our core values are: 

• We are committed to advancing scientific understanding to improve patients’ lives 
• We are inspired to tackle tough challenges and have the courage to ask bold questions 
• We are eager to learn and adapt 
• We believe collaboration and ownership are foundational for our success 
• We value the unique contribution each individual brings to furthering our mission 

  
Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.  
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.