Partner Experience Manager I

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

Partner Experience Manager I

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager, you’ll reimagine the Partner Experience role to innovate Alegeus into the most efficient and scalable company in the industry, all while developing sustainable methods and enhancing the customer experience. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Act as the trusted advisor to our partners, identifying and removing friction points to ensure a seamless and world-class experience. 

• Collaborate with Sales (GTM) teams on strategic growth initiatives, supporting business expansion through proactive planning and partnership. 

• Take swift action to resolve partner issues, maintaining a high standard of service and ensuring partner satisfaction. 

• Serve as the primary point of contact for service, support, and operational guidance, leveraging expertise across Alegeus. 

• Deepen your knowledge of the WCA platform and partner businesses, supporting education on software releases and enhancing the partner experience. 

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Partner Experience Manager, these skills are essential for success:

• Abilities: Able to manage the customer lifecycle in a fast-paced, highly nuanced environment. Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts. 

• Experience: 1-3 years’ experience in a customer-facing role within a software, fintech, or healthcare organization. Prior experience with Consumer-Directed Healthcare (CDH) accounts is highly preferred.

• Education: Bachelor’s degree or equivalent education and/or work experience.

• Location: Hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).

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BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].