Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways. Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive.
The Toast Education team strives to drive measurable impact by empowering our customers, partners, and employees to thrive through engaging learning experiences. We achieve this by providing our customers and Toasters with the right education at the right time and in the right place.
As a key player on the team, you’ll utilize your strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees by developing and managing launch readiness plans to ensure the right educational offerings are delivered to the right audiences when changes happen in Toast products. You’ll work closely with partners across Product, Marketing, Customer Success, Onboarding, and Education to equip our customers and Toasters with the knowledge needed to maximize the value of Toast products at any point in the customer journey.
About this roll* (Responsibilities)
- Develop, manage, and execute launch readiness plans to ensure customers and Toasters have the right awareness, knowledge, and ability to thrive as existing products evolve and new products are brought to market.
- Partner with leadership and teams across Toast Education, Customer Success, Customer Onboarding, Marketing, and Product to scope and prioritize changes, identify impacts to internal teams and customers, gather insights, and design a plan to deliver education while optimizing customer experience
- Guide a team of cross-functional stakeholders to success by driving timelines, managing and mitigating risks, and communicating updates horizontally and vertically.
- Define and measure the success of projects. Identify the right data to collect, execute measurement strategies, synthesize insights, and apply those insights to continuously improve.
- You thrive in a fast-paced, high-growth environment where priorities and deadlines inspire you to find creative and innovative solutions to business problems.
Do you have the right ingredients*? (Requirements)
- 5+ years experience in Enablement/Education, Project Management, Consulting, or Product Management in a fast-paced, high-growth, and high-output environment
- Ability to manage and prioritize multiple projects, deliverables, and competing priorities in a fast-paced, ever-changing environment with a track record of success.
- Ability to analyze requests and recommend the right solutions for complicated business needs. Excel at gaining buy-in across multiple departments. Keen ability to showcase the impact of your work upon completion.
- Strong analytical thinker and problem solver, who always applies a customer-first approach.
- Excels at teamwork and collaboration. You are a strong listener who can take in multiple perspectives and develop your own informed opinion.
- Excellent written and verbal communication skills, with the ability to tailor content depending on the audience.
- Detail oriented and organized with a bias for action - you know how to get stuff done.
- Demonstrated understanding of bringing products to market, including fluency in methods like Agile and customer-driven product development.
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$83,000—$133,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
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