Senior Business Development Executive, Zendesk

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Business Development Executive will operate remotely OR be based out of one of our major Canadian office locations - Vancouver, BC or Toronto, ON.

The Opportunity

TELUS Digital and Zendesk have recently partnered closely in an effort to deepen our CX capabilities and digital footprint. For more information, check out our press release. 

This partnership unlocks a lot of potential for our firm that our Senior Business Development Executive at TELUS Digital Solutions will use to lead revenue growth and client engagement efforts within the Zendesk ecosystem. This role is responsible for building and driving pipeline development and expanding market share through innovative sales strategies and exceptional relationship management for the implementation services we provide at TELUS Digital. 

Responsibilities

• Oversee the development and execution of sales strategies to exceed revenue targets and KPIs
• Own the full sales cycle—from lead qualification to contract negotiation and closure
• Develop and implement effective sales strategies to grow market presence and maximize revenue opportunities
• Foster strong client relationships, ensuring high satisfaction and long-term account growth
• Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement
• Collaborate with marketing, business development, and product teams to streamline sales operations and enhance go-to-market strategies

Competencies

• 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
• Deep understanding of CRM platforms and modern sales technologies
• Exceptional communication, negotiation, and presentation skills
• Consistent track record of meeting or exceeding sales targets
• Expertise in pipeline management, lead generation, and strategic account planning
• Strong analytical mindset with the ability to create actionable performance insights

Bonus Competencies

• Background in customer service or support software sales
• Demonstrated success in managing and scaling high-performing sales teams
• Proficiency in forecasting, territory planning, and strategic sales execution

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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