Senior Product Manager, Pet Health & Insurance Innovation

Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere.
We are hiring a Senior Product Manager to join our Pet Health Insurance (CarePlus) team in our Bellevue, WA or Boston, MA offices. The CarePlus team's mission is to make healthcare more affordable and accessible to pet parents. We own and deliver solutions enabling customers to intuitively discover, openly compare, seamlessly acquire and frictionlessly use pet health financial services on and off Chewy.
You will develop and own the product features/enhancements roadmap + generate/own ideas for new capabilities/expansion opportunities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, UXD/UXR, Technology, Marketing, Category Management, Customer Service, Operations, and Executive teams to create and build support for a shared product vision. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in key business decisions.
You will play a pivotal role on our Product Management team in driving the strategy and execution of features for Chewy Insurance Services, LLC.
What You'll Do:

• Use your customer-first approach to prioritize and deliver a defined set of objectives in collaboration with internal and external partners.
• Develop and maintain a prioritized roadmap for your products and features suite ensuring product vision continually aligns with both customer and business goals.
• Synthesize business, market, and technical data to see opportunities, size them, and turn insights into potential features.
• Integrate usability studies, research and market analysis into product requirements.
• Lead cross-functional teams through product discovery and delivery by incorporating inputs from all partners.
• Build financial models to estimate the impact of proposed features.
• Strong communication and teamwork skills to work diligently across cross-functional teams.
• Provide concise written artefacts to communicate cohesive details based on the audience.
• Define and analyze measures of success for the initiatives you deliver. Use the data to deliver knowledge and insight to the wider team.
• Apply mechanisms to get results related to product/feature suite you own across all tech and non-tech tracks

What You'll Need:

• 7+ years of experience in product management, with an MBA or equivalent preferred.
• Experience in a consumer-focused technology company, with expertise in building 0-1 product experiences.
• Ownership and a customer-first mentality, with understanding of industry trends, data-driven decision-making, and the ability to think boldly and anticipate future needs.
• Expertise in developing and launching greenfield products, handling ambiguity, and navigating systems design challenges.
• Experience driving roadmap strategy and defining product priorities.
• Skilled in using qualitative and quantitative market research tools to acquite customer insights and feedback.
• Familiarity with A/B testing methodologies and tools like Optimizely, Google Optimize, or similar platforms.
• Outstanding presentation and communication skills, both verbal and written, with strong analytical abilities to turn data into actionable insights for senior leadership.
• Position may require occasional travel.

Hub Locations & Work Arrangement:

• Hybrid Model: 3 days in hub location per week
• Remote: This role is NOT a remote role.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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