Senior Program Manager

We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is looking for a Senior Program Manager to join our Sponsored Ads team to help grow the offsite ads business. The ideal candidate has an entrepreneurial mindset and range of experiences with digital advertising platforms. In this role, you will help grow the Chewy Ads business by expanding our portfolio of offsite channels, implementing new operational processes, facilitating launch sequences, managing partner accounts, and serving as a subject matter expert (SME) for internal teams. You will play a key role in shaping how Chewy partners with leading advertising platforms to drive measurable outcomes for our brand partners.
Role is based in Seattle, WA or Boston, MA (hybrid - not fully remote). Reports to the General Manager of Offsite Ads. Occasional travel required (2-3 times per year).
What You'll Do:

• Build and manage Chewy's offsite retail media advertising programs across platforms such as Meta, Google, YouTube, DSPs/SSPs, LiveRamp, and CDPs.
• Partner with internal and external teams to launch new channels, design operational workflows, and optimize advertising performance across OLV and CTV.
• Act as the primary point of contact for vendor and platform partners, ensuring strong collaboration, accountability, and innovation.
• Drive cross-functional program management, working closely with analytics, operations, engineering, and finance to ensure seamless execution and billing accuracy.
• Create reporting and communication frameworks to keep stakeholders informed of program status, performance, and opportunities.
• Provide subject matter expertise to internal teams, enabling knowledge-sharing and operational excellence.
• Analyze performance data and deliver insights that inform strategy, identify opportunities, and resolve challenges.

What You'll Need:

• Bachelor's degree, preferably in an analytical field: STEM, business, economics, accounting, etc.
• 7+ years of program management experience in online advertising systems, preferably in retail media
• Strong familiarity with advertising systems including Meta, Google, YouTube, LiveRamp, DSPs/SSPs, CDPs, online video (OLV), and connected TV (CTV).
• Familiarity with Tableau, Salesforce, and advertising billing systems.
• Fluent in Excel for creating reports, analyzing data, and managing projects.
• Proficiency with SQL (Snowflake strongly preferred) is a strong plus.
• Proven strengths in project management and vendor account management.
• Excellent written and verbal communication skills.
• Strong analytical problem-solving abilities.
• Ability to manage competing priorities and effectively resolve ambiguity.

What You'll Get:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
• Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
• Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
• Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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