Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Solutions Architect
Location: United States; Remote, EST or CST
Experience: Mid Level (IC3)
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
Job Summary
The Career-Level Solutions Architect leads complex solution deployments for enterprise-level customers. Acting as a trusted advisor, they provide expert guidance on technical aspects and best practices. They contribute to continuous improvement of processes and methodologies, mentor junior team members, and ensure high-quality service delivery.
The position is based in the United States and can be performed remotely. Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
- Lead complex solution deployments for enterprise-level customers.
- Provide expert guidance on technical aspects and best practices.
- Assist with the continuous improvement of processes and methodologies.
- Mentor junior team members and provide technical guidance.
- Act as a primary technical point of contact for customers
- Collaborate with cross-functional teams to deliver high-quality solutions.
- Participate in the development of technical strategies and roadmaps.
- Resolve escalated technical issues promptly and effectively.
- Conduct in-depth technical assessments and provide recommendations.
- Assist in pre-sales activities and solution design.
Minimum Qualifications, Education, and Skills
- Bachelor's degree in Computer Science, Information Technology, or relevant field; or equivalent experience.
- Solid knowledge in a technical, MSP, or software consulting capacity.
- Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
- Moderate understanding of core networking and infrastructure fundamentals.
- Moderate knowledge of Active Directory Certificate Services & Active Directory Federation Services.
- Moderate experience with Unix/Linux.
- Moderate experience with scripting development using various Microsoft tools (SQL, PowerShell, etc.).
- Moderate familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography.
- Moderate familiarity with business application suites such as Microsoft 365.
- Ability to lead small projects, innovate within the role, and provide training to peers
#LI-NA1
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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