Sr. Marketing Manager, Customer Education and Engagement

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The role:

We are looking for a dynamic, experienced Senior Manager Customer Education and Engagement to lead and expand our Provider medical education initiatives for Hydrafacial® and Perk™ products. This role will focus on designing and implementing strategic educational programs for medical professionals, estheticians, and partners to elevate the understanding, skills, and application of our technology and treatments. The Senior Manager will be responsible for creating educational content, delivering training sessions, and ensuring that our medical community is well-equipped to promote, support, and provide the best outcomes for Hydrafacial® users.

What you’ll do:

Primary Responsibilities:

• Strategic Development of Medical Education Programs: Design and execute medical education strategies that educate physicians, estheticians, and clinic partners on the benefits, usage, and best practices for Hydrafacial® and Perk™ products.

• Training & Curriculum Design: Develop comprehensive, engaging, and scientifically robust training programs, including online courses, webinars, in-person workshops, and certification programs for medical professionals and estheticians.

• Content Creation & Knowledge Sharing: Create and manage medical education content, including training materials, presentations, clinical guidelines, and educational videos, ensuring they are aligned with the latest clinical evidence and beauty health trends.

• Engagement & Community Building: Foster relationships and build advocacy with key opinion leaders (KOLs) and thought leaders in dermatology, aesthetics, and medical aesthetics to drive the adoption of Hydrafacial® and Perk™ products. Build a global community of medical professionals who champion the brand and provide high-quality education to others.

• Medical Education Events & Conferences: Plan, organize, and participate in medical education events, trade shows, and conferences. Represent the company in a medical capacity to enhance the visibility and credibility of Hydrafacial® in the global medical and aesthetic communities.

• Performance Metrics & Reporting: Develop KPIs to measure the success and impact of medical education programs. Report on key learnings, participation rates, and educational outcomes, adjusting strategies as needed to improve engagement and outcomes.

• Cross-Functional Collaboration: Work closely with the marketing, sales, professional relations, product, and regulatory teams to ensure that educational materials align with corporate goals, regulatory guidelines, and the latest product updates.

What you need to know:

Experience/Skills/Education

• Bachelor's degree in Life Sciences, Medical Aesthetics, Nursing, or a related field; advanced degree (MD, PA, NP, or similar) preferred.

• Minimum of 5+ years in medical education, clinical training, or a similar role within the medical aesthetics, dermatology, or beauty health industry.  Licensed Esthetician and/or licensed aesthetic instructor highly desirable.

• Strong understanding of dermatology, aesthetic treatments, and medical device technologies, particularly within non-invasive skincare. 

• Proven experience in creating engaging and informative educational materials, including online courses, training videos, and clinical documentation.

• Exceptional presentation, written, and verbal communication skills. Ability to explain complex concepts in an accessible way to a broad audience.

• Strong leadership and interpersonal skills, with the ability to inspire and engage a wide range of stakeholders, including KOLs, medical professionals, and internal teams.

• Excellent organizational and project management skills, with the ability to manage multiple initiatives and deadlines simultaneously.

• A strong passion for advancing medical education in the beauty and wellness space, and a commitment to enhancing the professional development of medical professionals.

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an a 401(K) plan with an Employer Match.

Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.

(Base Salary Pay Range: $120,000 - $135,000/annually)

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

Hydrafacial is proud to be an equal opportunity employer.  We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws.  We are committed to working with and providing accommodation to applicants with physical and mental disabilities. 

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.