Technical Implementation Manager

Vital builds software for care teams & patients, with a focus on the Emergency Room (ER) and Inpatient experiences. We use AI/ML to transform the care experience, increase patient & staff satisfaction, and increase revenue for our clients. We provide hospitals with a modern UI and AI layer, which we are able to deploy within a matter of days.

Vital is currently operating across more than 100 hospitals, integrated with a variety of healthcare systems, and is providing vital updates in care to over 1 million patients and loved ones across the United States. The future of healthcare is right here.

This Role

As a Technical Implementation Manager at Vital, you’ll drive the successful rollout of our patient experience applications to customers. You’ll own the entire deployment journey from kickoff to go-live, ensuring our solutions are properly configured, integrated, and launched within each unique healthcare environment.

Key Responsibilities

• Lead implementation projects end-to-end, with an emphasis on successful solution rollout and client adoption
• Configure and set up facilities within our platform using our internal applications
• Coordinate with hospital IT teams to establish necessary data integrations (HL7, FHIR, SFTP)
• Develop and execute implementation plans with clear milestones and timelines
• Train client staff on platform usage and best practices
• Serve as the technical point of contact throughout the deployment process
• Ensure smooth transition from implementation to ongoing support

Ideal Candidate

• Technically-minded professional with strong project management capabilities
• Experience rolling out software solutions in healthcare environments
• Understanding of healthcare IT systems, standards, and integration approaches
• Excellent client communication skills with ability to build trust and rapport
• Problem-solver who can navigate technical challenges during implementation
• Detail-oriented with ability to manage multiple concurrent rollout projects
• Experience with system configuration and technical setup (specific healthcare experience preferred but not required)

Benefits

• Every team member at Vital gets to share in our success in the form of stock options
• We'll provide you with the equipment you'll need to work remotely
• Budget to get your home office setup, or the cost of a co-working space
• Annual learning & development budget to support your career growth
• Competitive salary
• Medical/Dental/Vision plus ancillary insurances

Hiring @ Vital

Does this role seem like a good opportunity for you? If so, have a read of our code of conduct, then fill out an application. From there, we will be in touch.

If you qualify for this role, we'll invite you to a round of interviews. There are three stages to our interview process, as follows:

- Culture & Screening. This is where you introduce yourself, and we introduce ourselves and the company, explaining what we're about, why we're doing what we're doing, and the type of people we're looking for.

- Technical. This is where we'll sit with you to talk about technical problems relevant to the role you're applying for, looking to see if you can demonstrate the skills required to fulfill the role.

- Executive. This is where you get to meet our leadership team and ask questions about the company and its founders/leadership team.

Vital was founded with the goal of providing modern healthcare software to providers and patients everywhere, regardless of identity or circumstances. We're striving to build a diverse and inclusive team who are equally as passionate about our mission as we are - that being said, if you are excited about improving healthcare and patient experiences, but don't think you tick every box in our job ad, please still consider applying - we'd love to hear from you.

Vital is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, or any other legally protected characteristics.