Technical Writer

BlueSnap is a rapid growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class all-in-one payments orchestration platform that provides our clients with extensive capabilities, technologies, and services, all with only one integration.
As a Technical Writer at BlueSnap, you will communicate with our merchants and developers worldwide through conceptual documentation, tutorial content, API References, and sample code. You'll have plenty of opportunity to inspire our developer community through the creation of simple code samples or complex sample applications that will supplement core documentation. You will thrive in a collaborative environment with the ability to work with all levels within the company and form strong working relationships with our Israeli and US teams. This role can be based in our Waltham, MA office on a hybrid schedule or fully remote.
Responsibilities:

• Be one of the first to use new features as you work with developers and product managers to improve the user experience, UI, error messages, and API design
• Create meaningful technical and user documentation, step-by-step procedures, and API descriptions
• Design and organize documentation for APIs and other features to present a logical, common-sense layout for readers to find the information
• Work with the product managers to set the goals, priorities and vision for each product while also working with the developers to dig into the technical details
• Write user guides and help articles for merchants and customers
• Write release notes for our internal teams as well as external notes for our merchants and prospects
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills

Requirements:

• BA/BS degree or equivalent professional experience
• Experience with product documentation, product communications, technical publications or media
• 2-3 years of relevant work experience, including experience researching and writing excellent documentation for developers (APIs, SDKs, web technologies)
• A good understanding of REST API design, general programming design and principles
• Innate curiosity for technology; a hands-on approach with product to understand how they work
• Ability to manage multiple competing priorities in a fast-paced, changing environment
• Excellent written and oral communication skills, with the ability to build strong relationships
• Proficiency with HTML, CSS, JavaScript, XML, JSON

Others Preferred:

• Familiarity with markdown and postman
• Familiarity with a bug tracking system, such as Jira
• Familiarity with iOS and Android
• Familiarity with Fintech

As a regular full-time BlueSnap team member you will receive a competitive salary along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more! You will have the opportunity to save for retirement through our 401K. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our US team members with a flexible time off plan that will help you enjoy a nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap!
BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.
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