Top Operations & Support Jobs in Boston, MA

The Revenue Operations Analyst enhances operational efficiency by automating reporting and analytics, collaborating across departments, and implementing AI-driven solutions to improve decision-making and productivity.

First point of contact for payers, troubleshooting complex payment issues across channels (phone, chat, email, messaging). Provide empathetic, culturally aware support, perform proactive outreach, handle escalations, document and report payer feedback, collaborate cross-functionally, train and mentor junior associates, and adapt to changing processes while improving payment experience.

Lead a regional Payment Experience team that supports payer inquiries across phone, chat, and email, serves as escalation/content expert, drives process improvements using data, manages daily operations, training, schedules, and collaborates with regional and global stakeholders on launches and payer experience optimization.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.