Top Remote Customer Success Jobs in Boston, MA

The Customer Success Manager at Boomi will engage with customers to ensure successful implementation and adoption of Boomi's enterprise platform, provide strategic guidance, and drive business value through effective management of relationships and technical insights. They will also facilitate communication during escalations and deliver value assessments based on customer needs and challenges.

In this role, you will manage the escalation processes for strategic accounts facing challenges in their Smartsheet journey. You will facilitate communication between customers and internal teams, lead triage efforts, and influence product improvements to enhance customer satisfaction and retention.

The Customer Success Manager at GoGuardian is tasked with retaining and growing customer accounts, facilitating onboarding, and identifying expansion opportunities. This role emphasizes building customer relationships, improving customer health, and collaborating with sales teams to drive renewals and upsells.

The Account Manager will manage relationships with Independent Physician Practices and Medical Groups, ensuring customer retention and satisfaction post-implementation. Responsibilities include leading customer check-ins, responding to escalations, and fostering a proactive support culture.

The Partner Success Manager will manage a portfolio of health system and pharma partner accounts, focusing on client relationship building, growth opportunities, and ensuring timely delivery of services. The role includes collaborating with internal teams, tracking account metrics, and addressing client escalations to enhance overall customer satisfaction.

The Client Solutions Manager will develop and manage client requirements related to healthcare data focused on HL7 and FHIR. They will perform requirements validation, coordinate user acceptance testing, and manage client relationships to deliver tailored solutions and ensure compliance with CMS mandates.