Lead Site Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials

Job Description

Location/Division Specific Information

Unity Lab Services delivers a single source for coordinated lab service, support, and supply management. Our personalized service offerings and expert service professionals have the flexibility and experience to uniquely address our customer’s laboratory's business needs. Position located in Boston, MA & Cambridge MA.

How you will make an impact.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, and chemical tracking.

What you will do.

• Use Thermo Fisher Scientific's or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Closely communicate and collaborate with onsite team to prioritize and resolve open corrective actions. Engages in process improvement activities.
• Provide oversight and support of operations for inventory management.
• Understand customer requirements and collaborate with other teams for various support needs.
• Helps with data collection, report generation, and site metric development to meet contractual obligations and standard processes. Carries out advanced functional tasks/operations within the systems management database.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems.
• May perform other responsibilities as assigned by management.

Education Requirements

High School Diploma and relevant experience in chemical management or Associate degree, in scientific field.

Experience

• 2-5 years of relevant experience, preferably within a laboratory setting or services
• Demonstrated customer service, verbal, written, and presentation skills.

Knowledge, Skills, Abilities

• Proficient in English, with strong communication skills and a focus on excellent customer service.
• Possesses the interpersonal skills to be able to collaborate with various levels of Thermo Fisher personnel & customers.
• Operates handheld scanners and performs data entry function.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Must lift, push, and pull 30-40 pounds regularly; may lift up to 50 pounds, using equipment like pushcarts, pallet jacks, forklifts.