Top Hybrid Customer Success & Experience Jobs in Boston, MA

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Serve as a hands-on technical advisor to enterprise customers, driving Datadog product adoption, analyzing IT operations, providing configuration and process recommendations, leading business reviews, collaborating with product and engineering, and ensuring customer success and renewals.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Lead strategy and growth of Imprivata's customer community via Salesforce Experience Cloud. Design engagement, onboarding, advocacy, and event programs; track KPIs and analytics; manage content, forums, and user groups; partner cross-functionally to align community initiatives with product and business goals; gather customer feedback to influence product and voice-of-customer programs; and apply automation and digital tools to scale community experiences.

Manage end-to-end renewals for assigned customers, engage customers 120 days prior, prepare quotes/contracts, drive retention, forecast renewals using data, and collaborate with sales and customer success to resolve at-risk accounts and improve renewal outcomes.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Serve as primary technical contact for customers of Industrial IoT products: onboard and train users, diagnose and resolve complex technical issues, manage complaints, provide product feedback to engineering, analyze recurring system problems, and collaborate cross-functionally to improve products. Role requires customer-facing support and up to 25% travel.

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.