Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Manager, Customer Success Engineering oversees Customer Success Engineers, driving customer engagement strategies, operational processes, and team development to enhance overall customer success and retention.

As an Associate in Client Community, support clients and experts through the sales lifecycle by matching consultants, managing outreach, and facilitating projects.

The Technical Operations Manager will provide technical support for clients, troubleshoot issues, integrate publishers and DSPs, and collaborate with Product Management.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Senior CRM Associate, you'll manage marketing campaigns, translate communications into Spanish, analyze performance, and collaborate cross-functionally during peak sports periods.

Lead medical writing activities across drug portfolios, managing timelines and regulatory submissions while collaborating with various teams and enhancing processes.

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

As a Licensed Service Agent, you'll handle customer service inquiries, resolve issues, process policy changes, and enhance customer experiences.

The Strategic Partnerships Manager will launch and optimize partnerships, negotiate contracts, and drive market research to achieve business goals, requiring strong analytical and communication skills.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.