Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead the Optimization Services team at Benchling, managing Technical Account Managers and ensuring high-quality customer engagement and delivery standards while driving team performance and operational excellence.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

The Integration Consultant will lead customer integrations, engage with IT teams on API and webhook configurations, and optimize integration performance while collaborating cross-functionally.

The Licensing Associate supports licensing, registration, and regulatory initiatives, ensuring compliance and efficiency in workflows by collaborating with internal teams and external regulators.

As a Senior Technical Success Manager, you will guide enterprise clients in securing their development processes, advocating customer needs, and driving the adoption of Application Security solutions through strategic relationship building and tailored onboarding programs.

As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.