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Top Hybrid Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
The Customer Success Associate will manage customer relationships, drive product adoption, handle support requests, and monitor usage trends to ensure retention and customer satisfaction.
Top Skills:
Datadog
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.
Top Skills:
AIAutomationCcaasContact Center Technologies
Fintech • Information Technology • Insurance • Software
As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.
Top Skills:
Zendesk Customer Service Software
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.
Top Skills:
ApolloGongLinkedin Sales NavigatorOutreachSalesforce
Artificial Intelligence • Information Technology • Legal Tech • Productivity • Professional Services • Consulting • Asset Management + Discovery
Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.
Top Skills:
Case Management PlatformsClioFilevineLitifyPracticepantherSaaS
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Fintech • Payments • Software
The Customer Implementation Associate guides clients through onboarding and implementation of Flywire solutions, facilitates training, answers inquiries, and collaborates with internal teams to ensure successful customer outcomes.
Top Skills:
Adobe AcrobatChurnzeroGoogle WorkspaceOktaSalesforceSlack
Fitness • Hardware • Healthtech • Sports • Wearables
The Membership Services Enablement Specialist will design AI-driven support workflows, ensuring effective member assistance through automation and continuous improvement based on performance data.
Top Skills:
Ai SystemsAutomation ToolsWorkflow Design
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.
Top Skills:
Collaborative Project Management ToolsGitJIRA
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As a Senior Technical Success Manager, you will guide enterprise clients in securing their development processes, advocating customer needs, and driving the adoption of Application Security solutions through strategic relationship building and tailored onboarding programs.
Top Skills:
Application Security ToolsGitJenkinsJIRAVs Code
Greentech • Hardware • Healthtech • Internet of Things
The Technical Services Specialist will troubleshoot and maintain Bevi machines, provide customer support, and drive process improvements while ensuring exceptional service.
Top Skills:
Crm SystemsNetSuiteSalesforceZendesk
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