Top Hybrid Customer Success & Experience Jobs in Boston, MA

Partners with enterprise IT leaders to identify, redesign, and implement DEXOps workflows using the Nexthink platform. Facilitates quarterly customer health reviews, maps technical and organizational dependencies, secures executive ownership, tracks workflow impact, and drives adoption. Advises customers on IT operating models, service delivery transformation, automation, and change management while collaborating with Product and Sales and mentoring customer and internal teams.

Manage strategic enterprise accounts as the primary customer contact, building executive relationships, driving product adoption, retention, and expansion. Develop account strategies, collaborate with Workday and ServiceNow partners, coordinate with Sales, Product, and Customer Success, monitor account health and usage data, and deliver executive business reviews. The role requires strong enterprise account management, consultative communication, technical acumen, strategic analysis, and stakeholder management experience in B2B SaaS, preferably HR technology.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Own AI partnership development from qualification through launch while managing strategic customer accounts. Build partner relationships, coordinate cross-functional sales, product, engineering, legal, and marketing efforts, and drive commercial outcomes. Lead customer adoption, renewals, expansion, trial conversion, and time-to-value for API, enterprise, and developer products. Operate autonomously in ambiguous environments, create new playbooks, resolve engagement issues, and manage senior stakeholder relationships globally.

Build and lead CarGurus Canada’s Account Management function, including designing scalable processes, hiring and developing Account Managers, and establishing team standards. Drive dealer retention, product adoption, expansion, churn mitigation, and customer success across account segments. Partner with sales and cross-functional leaders, use KPIs and data to guide decisions, resolve escalations, and improve dealer outcomes and team performance.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage customer relationships for digital pathology and AI products, provide technical support, monitor adoption metrics, create dashboards and training materials, capture product feedback, support renewals and product introductions, and coordinate with customer IT and internal development teams. The role requires client-facing communication, analytical reporting, issue resolution, and up to 20% travel.

Lead Port’s global technical customer success organization, directly managing AMER Technical Success Managers and an EMEA manager. Own customer success playbooks, portfolio health metrics, onboarding, adoption, renewals, and expansion programs. Engage executive customers on risks and outcomes, coach leaders, build cross-geography alignment, recruit and develop teams, and collaborate with Sales, Solutions Architecture, Product, Engineering, and Marketing. The role requires technical credibility in DevOps, platform engineering, cloud-native environments, and AI-enabled developer tooling.