Top Hybrid Customer Success & Experience Jobs in Boston, MA

Serve as primary technical contact for customers of Industrial IoT products: onboard and train users, diagnose and resolve complex technical issues, manage complaints, provide product feedback to engineering, analyze recurring system problems, and collaborate cross-functionally to improve products. Role requires customer-facing support and up to 25% travel.

The Customer Success Manager at Klaviyo focuses on ensuring customer satisfaction by empowering creators and facilitating their use of first-party data for personalized experiences in ecommerce. Responsibilities include onboarding new hires, collaborating with clients, and attending industry events with up to 10% travel.

Serve as primary liaison to custodians, asset managers, and vendors; build and own per-custodian playbooks; drive custodian integration, onboarding velocity, escalation resolution, and advisor-facing configuration. Lead cross-functional programs, measure partnership performance, and continuously improve operational processes to reduce advisor friction and standardize implementations.

The role involves reviewing and coordinating complex referral requests, communicating with patients about services, benefits, and scheduling appointments while ensuring smooth clinical handoffs and compliance with health policies.

Serve as primary relationship owner for assigned higher-education clients to drive adoption, retention, and revenue. Develop account plans, manage renewals and upsells, coordinate implementations, collaborate with internal teams to solve client issues, use data to identify risks, and deliver executive-level presentations and communications.

The Technical Trainer at Postman will design and deliver customer training, develop materials, collaborate with teams, and stay updated with product features.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.