Top Hybrid Customer Success & Experience Jobs in Boston, MA

As a Customer Support Specialist, you will lead technical onboarding, provide Tier 1 support, troubleshoot issues, manage support tickets, and collaborate with teams to enhance customer satisfaction.

Lead customer adoption strategy and execution using AI-driven analytics and automation. Monitor adoption, GRR, NPS, and health scores; build dashboards, playbooks, and capacity plans. Drive cross-functional alignment, risk mitigation, and executive reporting to improve renewal, retention, and customer value.

The Senior Sales Enablement Manager delivers and improves onboarding experiences for new sellers, facilitating training sessions, aligning content with sales leaders, and evaluating onboarding effectiveness.

The Client Value Partner will lead business development in trade and customs, work with large enterprises, and serve as a trusted advisor to improve compliance and operational models, requiring deep industry knowledge and client engagement skills.

The Marketing QA Team Lead will oversee QA operations for CRM and growth initiatives, manage a team, implement AI tools, and ensure quality standards are met.

The Enterprise Solution Consultant leads solution development for Benchling's largest clients, collaborating with sales and product teams to drive value and credibility in biotech R&D environments.

Responsible for managing strategic partner relationships within P&C insurance, driving growth, integration, and collaboration across teams, influencing planning and execution.

The Technical Sales Enablement Manager designs and executes technical enablement programs for Sales Engineering and Architect teams, aligning training with sales methodologies and overseeing stakeholder influence without direct authority.

The Customer Success Manager will onboard manufacturing clients, optimize operations with AMRs, manage relationships, and track performance metrics to enhance customer satisfaction and drive growth.

The Quality Systems & Regulatory Affairs Specialist will execute regulatory strategies and maintain QMS for medical devices, ensuring compliance with international standards through collaboration and innovative problem-solving.