Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

Lead medical writing activities across drug portfolios, managing timelines and regulatory submissions while collaborating with various teams and enhancing processes.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

As a Senior Learning Partner, you'll assess needs, design programs, and develop learning experiences that inspire employee development and performance improvement.

The Ad Operations Associate supports the Chewy Ads team's daily operations by managing creative assets, coordinating with teams, and ensuring campaign performance reporting.

As a Licensed Service Agent, you'll handle customer service inquiries, resolve issues, process policy changes, and enhance customer experiences.

The Senior Customer Support Engineer diagnoses complex software issues for customers, leading technical resolutions while maintaining strong relationships and mentoring peers.

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.

Manage the full customer lifecycle for Robins SaaS platform: onboard, drive adoption, analyze usage, run account plans and EBRs/QBRs, partner cross-functionally to resolve issues, and drive retention, expansion, and customer advocacy to maximize net revenue retention.