Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead a global Technology Account Management function for Open Finance, owning post‑go‑live technical client relationships, platform adoption, integration health, and technical strategy. Build and develop regional TAM leaders, drive measurable client outcomes, influence product and engineering roadmaps with client insight, and create enablement, knowledge, and automation to scale the function.

Manage a high-value SMB portfolio to drive satisfaction, retention, and expansion. Deliver consultative account growth, conduct data-driven QBRs, advocate product adoption, solve recurring friction, lead cross-functional initiatives, and build scalable processes to improve team efficiency and customer outcomes.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Own day-to-day operations of Klaviyo’s Champions program: recruitment, onboarding, member engagement, cross-functional activation, measurement of ROI, budget support, and elevating program prestige and industry recognition.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Senior Technical Success Manager, you will guide enterprise clients in securing their development processes, advocating customer needs, and driving the adoption of Application Security solutions through strategic relationship building and tailored onboarding programs.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.