Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

The role involves reviewing and coordinating complex referral requests, communicating with patients about services, benefits, and scheduling appointments while ensuring smooth clinical handoffs and compliance with health policies.

Serve as primary relationship owner for assigned higher-education clients to drive adoption, retention, and revenue. Develop account plans, manage renewals and upsells, coordinate implementations, collaborate with internal teams to solve client issues, use data to identify risks, and deliver executive-level presentations and communications.

Lead a global Technology Account Management function for Open Finance, owning post‑go‑live technical client relationships, platform adoption, integration health, and technical strategy. Build and develop regional TAM leaders, drive measurable client outcomes, influence product and engineering roadmaps with client insight, and create enablement, knowledge, and automation to scale the function.

Manage a high-value SMB portfolio to drive satisfaction, retention, and expansion. Deliver consultative account growth, conduct data-driven QBRs, advocate product adoption, solve recurring friction, lead cross-functional initiatives, and build scalable processes to improve team efficiency and customer outcomes.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Own day-to-day operations of Klaviyo’s Champions program: recruitment, onboarding, member engagement, cross-functional activation, measurement of ROI, budget support, and elevating program prestige and industry recognition.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.