Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Software Support Specialist III provides expert support for Invoiced accounts, diagnosing issues, answering complex inquiries, and contributing to documentation, while maintaining effective communication with clients and internal teams.

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

As an Associate in Client Community, support clients and experts through the sales lifecycle by matching consultants, managing outreach, and facilitating projects.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.

The Community Associate will engage with players on Discord, support community initiatives, and enhance the sportsbook community through content and events.

The role involves creating a welcoming environment for participants at WHOOP Labs, handling check-in, coordinating with research teams, and maintaining facility cleanliness while delivering exceptional customer service.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

Lead medical writing activities across drug portfolios, managing timelines and regulatory submissions while collaborating with various teams and enhancing processes.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

The Account Manager is responsible for customer success, retention, and growth by managing relationships with dealerships, providing performance analysis, and supporting Account Executives.