Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

Datalign Advisory seeks a Manager of Public and Press Relations to drive communication strategies and enhance brand visibility in finance, fintech, and wealth management.

Lead strategic enterprise accounts to drive retention, renewals, upsells, and product adoption. Build relationships with senior marketing stakeholders, create customized onboarding and success plans, run business reviews demonstrating ROI, advocate customer needs internally, and collaborate with Sales and Marketing to identify growth opportunities.

Lead strategic partner relationships for Aristocrat Interactive, managing large accounts, driving upsell and commercial outcomes, delivering performance reporting and marketing plans, coordinating technical and marketing documentation, resolving operator issues, and supporting product prioritization. Regular travel (up to 25%) and attainment of annual sales objectives are expected, alongside regulatory background checks and licensing.

Serve as the clinical voice for a portfolio of dental accounts, driving product adoption, defining clinical success metrics, designing training and educational assets, managing escalations, and translating clinical feedback to product and GTM teams to improve outcomes and retention.

Lead and build the post-sales Customer Experience function, define strategy, playbooks, metrics, and tooling. Personally engage with strategic enterprise accounts for technical onboarding, escalation, and expansion. Hire and coach CX Engineers, partner with Sales/Product/Engineering, and translate customer insights into the roadmap.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

Act as primary business and technical post-sale partner to onboard, operationalize, and scale the platform across security workflows. Lead onboarding, drive adoption, manage customer health and escalations, align stakeholders, and surface product feedback to influence roadmap and ensure measurable outcomes and expansion.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.