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Top Hybrid Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
The Senior SMB Account Manager will own a high-value portfolio of SMB customers, driving satisfaction and expansion through strategic partnerships and data-driven insights.
Top Skills:
Bi ToolsExcel
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.
Top Skills:
Communication SkillsCustomer Relationship ManagementSaaSTechnical Support
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.
Top Skills:
AIAutomationCcaasContact Center Technologies
Big Data • Cloud • Software • Database
Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.
Top Skills:
C#C++JavaMongoDBNode.jsPythonSQL
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.
Top Skills:
Collaborative Project Management ToolsGitJIRA
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Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Drive net-new business in cloud solutions, build relationships, uncover client needs, and deliver tailored solutions while maintaining sales pipeline discipline.
Top Skills:
AWSAzureGCP
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.
Top Skills:
CybersecurityMedpiccSaaSSales Qualification Frameworks (MedicSandlar)
Fintech • Payments • Software
The Team Lead will manage the Payment Experience Team, providing solutions to customer inquiries, handling escalations, and supporting team development. Responsibilities include optimizing processes and maintaining communication with stakeholders.
Top Skills:
Crm SoftwareGoogle WorkspaceZendesk
eCommerce • Mobile • Payments
The Team Lead, Account Management will manage a team of Account Managers, drive profit targets, and ensure performance, while collaborating across teams to optimize client campaigns and strategies.
Top Skills:
ExcelGoogle SuitePowerPoint
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