Top Hybrid Customer Success & Experience Jobs in Boston, MA

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.

Own customer outcomes and value realization for enterprise cloud/managed services customers. Build and scale Customer Success programs, playbooks, and segment-specific engagement models. Orchestrate cross-functional teams (Sales, Delivery, Support, Billing) to drive retention, renewals, and expansion. Lead and develop the CS leadership and CSM organization, implement CS metrics and governance, and drive executive-level customer engagement focused on measurable business outcomes.

Manage a portfolio of mature MongoDB customers to drive retention, renewals, and expansion. Act as primary contact, deliver enablement and business reviews, identify upsell opportunities using data signals, negotiate renewals, mitigate risk, and coordinate cross-functional teams to achieve customer outcomes and growth.

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

As a Specialty Navigator I, you will manage referrals and authorizations for patients, handle inquiries, and provide customer service in a healthcare setting.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.