Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Senior SMB Account Manager will own a high-value portfolio of SMB customers, driving satisfaction and expansion through strategic partnerships and data-driven insights.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.

The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Drive net-new business in cloud solutions, build relationships, uncover client needs, and deliver tailored solutions while maintaining sales pipeline discipline.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.

The Team Lead will manage the Payment Experience Team, providing solutions to customer inquiries, handling escalations, and supporting team development. Responsibilities include optimizing processes and maintaining communication with stakeholders.

The Team Lead, Account Management will manage a team of Account Managers, drive profit targets, and ensure performance, while collaborating across teams to optimize client campaigns and strategies.