Top Hybrid Customer Success & Experience Jobs in Boston, MA

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Senior Technical Success Manager, you will guide enterprise clients in securing their development processes, advocating customer needs, and driving the adoption of Application Security solutions through strategic relationship building and tailored onboarding programs.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.