Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.

Lead a portfolio of strategic enterprise customers to drive adoption, value realization, renewals and expansion using Nexthink's DEX methodology. Act as trusted advisor, run workshops and executive business reviews, track customer health and value, coordinate cross-functional teams, and maintain accurate CRM data.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

The role focuses on optimizing customer experience systems, improving processes, analyzing data, and ensuring cross-functional collaboration to enhance customer satisfaction and operational efficiency.

As a Specialty Navigator I, you will manage referrals and authorizations for patients, handle inquiries, and provide customer service in a healthcare setting.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.

The Customer Experience Associate role involves providing exceptional customer service, managing communications across various channels, and advocating for customers to support business growth.