Top Hybrid Customer Success & Experience Jobs in Boston, MA

Serve as primary relationship owner for assigned higher-education clients to drive adoption, retention, and revenue. Develop account plans, manage renewals and upsells, coordinate implementations, collaborate with internal teams to solve client issues, use data to identify risks, and deliver executive-level presentations and communications.

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

The Technical Trainer at Postman will design and deliver customer training, develop materials, collaborate with teams, and stay updated with product features.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As an Account Executive III, you'll strategize and manage accounts, ensure campaign success, analyze data, and uphold customer relationships.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

The role focuses on optimizing customer experience systems, improving processes, analyzing data, and ensuring cross-functional collaboration to enhance customer satisfaction and operational efficiency.