Top Senior Level Customer Success Jobs in Boston, MA

The Senior Credit Risk Specialist at the Federal Reserve Bank of Boston evaluates the effectiveness of credit risk management practices for a large financial institution. They lead oversight of credit risk in various business lines, conduct targeted reviews, and influence management actions through relationship management and negotiation. The role involves participating in strategic projects and contributing to risk assessment and supervision policies on a system basis.

Seeking a highly motivated Senior Customer Success Engineer to drive the adoption of Technology Risk and Compliance product, collaborate with cross-functional teams, act as a trusted advisor, and mentor stakeholders. Responsibilities include engaging with clients, developing solutions, collaborating with teams, creating documentation, and mentoring junior members.

As a Senior Customer Success Manager at LogicManager, you will be responsible for nurturing and expanding customer programs, managing renewals, upselling and cross-selling initiatives, and offering support post-onboarding. You will collaborate with the Advisory team to implement effective customer retention strategies and identify expansion opportunities. The role requires 4-7 years of customer-facing experience and a bachelor's degree. You should have proficiency in LogicManager solutions and possess strong communication and strategic thinking skills.

Manage a team of Customer Success Managers to drive successful product adoption, customer engagement, and growth of Atlassian solutions. Develop and evolve Customer Success programs, build strong relationships, and mentor team members to exceed goals. Responsible for hitting team OKRs, defining operational processes, and collaborating with cross-functional teams. Experience in Enterprise SaaS, people management, and building Customer Success strategies within a Cloud environment required.

The Director, Customer Support at Klaviyo provides strategic oversight and direction for the Americas Customer Support team, leading a team to deliver a world-class customer experience. Responsibilities include performance management, leadership development, workforce distribution, recruitment, daily workflow oversight, and strategic goal attainment.

Seeking an experienced customer marketing leader to manage and grow a customer advocacy program in the Americas. Responsible for building relationships with customers, enabling them to share their stories, and supporting sales cycles through customer references. Role involves increasing awareness, fostering strategic customer advocacy relationships, and aligning with various teams for compelling storytelling.

Seeking an experienced solutions leader to join the growth team to lead the solution design process with prospective clients. Responsible for understanding customer needs, scoping platform configurations, and advancing the company's growth strategy by expanding to new markets and customers.