Top Remote Senior Level Customer Success Jobs in Boston, MA

The Senior Client Success Manager is responsible for leading client-facing activities for assigned vertical markets, managing and expanding partnerships, and ensuring relationship sustainability and financial goal attainment. This role involves engaging with internal stakeholder groups to deliver successful outcomes and advocating for client needs within the organization.

Manage the daily relationship with call center vendor operations, ensure optimal service levels and quality, identify areas for improvement, collaborate with internal teams, and oversee escalations and training resources.

Join Loom's Loyalty Advocate team to drive customer success, renewal, growth, and satisfaction. Forge strategic relationships, analyze data, and advocate for customer needs. Leverage metrics to enhance Loom's impact. Requires 5 years of experience and proficiency in Python, SQL, and negotiation.

The Head of Customer Success Americas is responsible for driving customer satisfaction, retention, and revenue growth through effective management of customer relationships. This senior leadership role requires strong leadership and communication skills, as well as a deep understanding of cybersecurity.

Client Partner role at Babylist focusing on generating new business and creating media relationships among baby partners and CPG partners. Responsibilities include understanding and leveraging Babylist's value proposition, building partnerships, and delivering value to partners. Requires 5+ years in a media or advertising sales role with strong business development and storytelling skills.

The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.

Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.